Track Your Order
Welcome back, let's check in on your order.
Just enter your tracking number below. It was sent to you in your shipping confirmation email. If you can't find it, take a peek in your spam folder or reach out to us. We're happy to help.
We know waiting on a package isn't fun, especially when life is busy. As a family owned business, every single order matters to us, and we're doing everything in our power to get your package to you as quickly as possible. If your package is ever lost in transit, we'll send you a replacement or issue a full refund at no additional cost, no questions asked. That's our promise. 🫶🏻
Shipping Information
📦 Processing Time
We work hard to get your order packed and shipped within 24 to 48 hours of purchase (Monday through Saturday). As soon as it's on its way, you'll get a confirmation email with your tracking number.
🚚 Estimated Delivery
Standard delivery is currently taking an extra 1 to 2 weeks longer than usual due to current tariffs and international shipping conditions. We're so grateful for your patience, we know it's a longer wait than you expected, and we appreciate you sticking with us.
🔄 Tracking Updates
Tracking can take 2 to 3 days to appear after your order ships, so don't worry if it looks quiet at first. If your tracking hasn't updated in over 5 business days, please reach out and we'll personally look into it for you.
Frequently Asked Questions
Where can I find my tracking number?
Your tracking number was sent to the email address you provided at checkout, usually within 24 to 48 hours of your order. Check your inbox (and spam folder, just in case) for an email from support@revorausa.com with your order number in the subject line. Still can't find it? Email us and we'll resend it right away.
Why isn't my tracking number working?
Totally normal. Tracking usually becomes active within 2 to 3 days of shipment. If it's been more than 5 business days with no updates, your package might just be in transit between carriers. Reach out and we'll dig into it for you.
My order is taking longer than expected. What should I do?
We totally understand the frustration, waiting is hard. Right now, deliveries are running about 1 to 2 weeks longer than normal because of current tariffs affecting international shipping. We're doing everything we can on our end to keep things moving. If your order hasn't arrived within 21 business days of the ship date, please reach out and we'll personally investigate. If your package is lost in transit, we'll send a replacement or issue a full refund at no extra cost.
My tracking says delivered, but I haven't received my package. What now?
Oh no, we're so sorry. That's an awful feeling. Before reaching out, could you try a few things for us? Take a look around your front door, mailbox, side and back entrances, and ask your neighbors if they may have grabbed it by mistake. Sometimes carriers also mark packages "delivered" a day before they actually arrive, so it's worth waiting 24 to 48 hours. You can also check with your local post office using your tracking number. If your package still hasn't shown up after that, email support@revorausa.com with your order number, we'll open an investigation with the carrier and, if your package can't be located, we'll send a replacement or issue a full refund. You shouldn't have to lose out, and we'll make it right.
My tracking says "returned to sender." What happens now?
Don't worry, this happens occasionally, usually because of an address issue or a missed delivery attempt. Once your package makes its way back to us, we'll reach out to confirm your shipping address and resend it at no additional cost. If you'd rather have a refund instead, just say the word and we'll take care of it.
Can I change my shipping address after ordering?
We can update your address within 2 hours of placing your order. After that, it's already in our fulfillment process and we can't make changes. If you just realized you need to change something, please call us at (859) 445-0389 right away and we'll do our absolute best to catch it in time.
If anything is on your mind, a question, a concern, or just needing a hand, our team is real, friendly, and ready to help. Reach out anytime.