Refund Policy

📅 30 Day Satisfaction Window

If you're not happy with your order, contact us within 30 days of delivery and we'll work with you to make it right.

📦 Lost or Missing Packages

If your package goes missing in transit, we'll open an investigation with the carrier and, if it can't be located, we'll send a replacement or issue a refund at no extra cost.

⭐ VIP Membership

Cancel anytime, no hassle. If you have questions about a recent VIP charge, please reach out before disputing and we'll work with you on a fair resolution.

30 Day Satisfaction Guarantee

At Revora, your satisfaction is our priority. If you're not completely happy with your purchase, please contact us within 30 days of receiving your order and we'll work with you to resolve the issue.

Depending on the situation, resolutions may include a replacement, a partial refund, a full refund, or store credit. Every case is unique, and we evaluate each one with care. To start a conversation, email us at support@revorausa.com or call (859) 445-0389.

Lost or Missing Orders

If your tracking shows the package was delivered but you cannot locate it, we recommend trying these steps first:

• Check around your front door, mailbox, side and back entrances
• Ask household members and neighbors if they may have received it
• Wait 24 to 48 hours, since carriers occasionally mark packages "delivered" before they actually arrive
• Contact your local post office with your tracking number

If your package still cannot be located after that, please email support@revorausa.com with your order number. We'll open an investigation with the carrier, and if your package cannot be located through the investigation, we'll send a replacement or issue a refund at no additional cost.

For packages confirmed delivered to the correct address, we may not be able to issue a replacement or refund in every case, but we'll always do our best to work with you toward a fair outcome.

Damaged Items

If your order arrives damaged, we're so sorry. Please contact us within 15 days of delivery and we'll make it right. To help us process the claim quickly, please send us:

• Clear photos of the item
• Photos of the packaging
• Your order number

We'll review and respond promptly with a replacement, refund, or another solution that works for you. Claims submitted after 15 days may not qualify, so please reach out as soon as you can.

Incorrect Items

If you received the wrong item, please contact us within 15 days of delivery with:

• Your order number
• A description of the issue
• A photo of the item received

We'll ship the correct item at no additional cost, or work with you on another solution if a replacement isn't what you're looking for.

Shipping Delays

Standard delivery is currently taking an extra 1 to 2 weeks longer than usual due to current tariffs and international shipping conditions. We're transparent about this on our Track Your Order page so you know what to expect.

While we work hard to ship every order quickly, shipping times can be affected by carrier delays, customs processing, weather, or other circumstances outside our control. Revora cannot guarantee delivery by a specific date.

Once an order has been shipped, it cannot be modified or canceled. If your order hasn't arrived within 21 business days of the ship date, please reach out and we'll personally investigate.

VIP Membership Charges

Your Revora VIP Membership is billed monthly until canceled. You can cancel anytime through our Membership Cancellation page, by calling (859) 445-0389, or by emailing support@revorausa.com. Cancellations submitted at least 3 business days before your next billing date will prevent the next charge.

If you have questions about a VIP charge, see one you don't recognize, or feel a charge was made in error, please contact us before disputing. We promise to listen, look into it carefully, and work with you on a fair resolution. Refunds for VIP charges are evaluated case-by-case based on timing and circumstances.

Charges from Revora appear on your statement as "revoraoffical.com." If you don't recognize a charge, that's the most likely source.

Sale and Discounted Items

Items purchased on sale or with a promotional discount are generally final sale and not eligible for refunds or exchanges, with the exception of damaged, incorrect, or lost orders, which are always covered. If you're unsure whether your order qualifies, just reach out and we'll let you know.

International Orders

International orders are generally considered final sale due to shipping and customs complexities. In the rare event an international order is lost in transit and confirmed undeliverable by the carrier, a replacement may be issued. For specific situations, please contact us and we'll do our best to help.

How to Reach Us

If you have any questions about your order or this policy, please reach out through our Contact page, by emailing support@revorausa.com, or by calling (859) 445-0389 from 9 AM to 9 PM EST, Monday through Saturday. Our team is here to help and ensure you have a positive experience with Revora.